NHTSA Complaint #10644629 — 2004 BUICK REGAL

ON AUG 13 I NOTICED THAT I WAS HAVING ISSUES STARTING MY 2004 BUICK REGAL. ON AUG 25 I HAD MY 2004 BUICK REGAL TOWED TO GATEWAY BUICK GMC AT 11438 LBJ FWY, DALLAS, TX DUE TO THE CAR IMMEDIATELY SHUTTING OFF AFTER STARTING IT AND SHUTTING OFF WHILE DRIVING. THE MECHANICS DETERMINED THAT IT WAS DUE TO WIRING IN THE ENGINE HARNESS THAT SHORTED OUT THE BATTERY AND ALSO DAMAGED THE CAMSHAFT AND THE CRANKSHAFT SENSORS. THE BATTERY, WIRES, AND SENSORS WERE ALL REPLACED. ON AUG 27 I WENT AND PICKED UP THE CAR AND LATER ON THAT DAY I TRIED TO START THE CAR AND RAN INTO THE SAME ISSUE. I HAD THE CAR TOWED BACK TO THE DEALERSHIP ON AUG 28 AND THEY DETERMINED THAT IT WAS DUE TO A DEAD BATTERY. THAT NIGHT AUG 27 WHEN I TRIED TO START THE CAR I NOTICED THAT THE DASHBOARD LIGHTS NEVER SHUTOFF THUS KILLING THE BATTERY (WIRING DONE BY THE MECHANIC). WE GOT THE BATTERY REPLACED AND ON SEP 4 WE WENT TO PICK UP THE CAR. ON OUR WAY HOME THE CAR SHUTS OFF WHILE DOING 60 MPH ON THE HIGHWAY. LATER ON THAT NIGHT THE SAME ISSUE RETURNED. ON SEP 4 WE HAD THE CAR TOWED BACK TO THE DEALERSHIP.THE DEALERSHIP FOUND THAT WE HAD AN IGNITION SWITCH PROBLEM AND THEY WANTED $303. UNFORTUNATELY, MY VIN NUMBER WAS NOT INCLUDED IN THIS OFFICIAL RECALL. I CALLED GM AND SPOKE WITH [XXX] (1-866-790-5700 EX. 41026, CASE #: 71-1361100546) WHO WASN'T HELPFUL. I KNOW THAT MY VIN WASN'T INCLUDED IN THE RECALL, BUT I??M HAVING THE SAME ISSUES AS THE OTHER GM BRANDS AND MODELS. THE ONLY REMEDY HE OFFERED WAS THAT I PAY FOR THE REPAIR. I WOULD LIKE GM TO LOOK INTO MY VEHICLE BEING INCLUDED IN THE RECALL AND TO REIMBURSE ME FOR THE REPAIR FOR MY IGNITION SWITCH TOTALING $303 SINCE I BELIEVE IT??S THE SAME ISSUE THAT ITS OTHER MODELS ARE HAVING. FINALLY, I WOULD LIKE TO BE REIMBURSED FOR THE 3 RENTAL CAR COSTS. I INCURRED A COST OF $42.05 FROM AVIS, $343.39 FROM BUDGET, AND $89.21 FROM ENTERPRISE TOTALING $474.65. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR