NHTSA Complaint #10644592 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE TRANSMISSION WAS SHIFTING ABNORMALLY IN AND OUT OF GEARS AND THERE WAS A SUDDEN INCREASE IN ENGINE RPMS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. DURING A SECOND APPOINTMENT, THE TECHNICIAN DETERMINED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPAIRED THE THROTTLE BODY, THE MOTOR, THE ASSEMBLY CONTROL, THE ASSEMBLY TRANSMISSION, AND THE GASKET. THE REMEDY FAILED TO REPAIR THE FAILURE. IN ADDITION, WHILE TRAVELING 45 MPH DOWNHILL, THE VEHICLE STALLED AND CAUSED ANOTHER VEHICLE TO CRASH INTO THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED MINOR INJURIES AND DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V495000 (ENGINE). THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.