NHTSA Complaint #10644533 — 2000 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). WHILE ENTERING A RESIDENTIAL DRIVEWAY AT APPROXIMATELY 5 MPH, THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT AND HEARD AN ABNORMAL CLICKING SOUND COMING FROM THE STEERING COLUMN. IMMEDIATELY, THE KEYS FELL FROM THE IGNITION SWITCH AND ONTO THE FLOORBOARD. THE POWER STEERING AND BRAKES BECAME INOPERABLE AND THE VEHICLE DID NOT STOP UNTIL IT STRUCK A BED OF ROCKS, WHICH PREVENTED THE VEHICLE FROM CRASHING INTO THE HOUSE. THE IGNITION SWITCH SEIZED AND PREVENTED THE KEY FROM BEING INSERTED INTO THE IGNITION TO START THE VEHICLE. THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED AT THE CONTACT'S EXPENSE OF $300, INCLUDING PARTS AND LABOR, AND AN ADDITIONAL $12 FOR A NEW SET OF KEYS FOR THE REPLACEMENT IGNITION SWITCH. THE FAILURE MILEAGE WAS NOT AVAILABLE.