NHTSA Complaint #10644352 — 2008 GMC ACADIA

SINCE THE DAY I PURCHASED MY 2008 GMC ACADIA I HAVE BEEN HAVING TROUBLE WITH THE POWER STEERING. WHEN I START TO TURN THE VEHICLE THE POWER STEERING GOES COMPLETELY OUT. IT CONTINUES TO GET WORSE DAILY. THE FIRST TIME I TOOK IT TO GM THEY TOLD ME THAT IT JUST NEEDED POWER STEERING FLUID. SO THEY FILLED IT UP. THIS DID NOTHING TO CORRECT THE PROBLEM. I TOOK IT BACK FOR A SECOND TIME, AND GM SAID THAT THEY COULD FIND NOTHING WRONG WITH THE POWER STEERING. THE POWER STEERING STOPS WORKING AND WHEN MAKING A TURN IT IS ALMOST IMPOSSIBLE TO MAKE THE TURN. NEXT, I TOOK MY ACADIA TO A INDEPENDENT REPAIR SHOP. THEY TOLD ME THAT THE STEERING RACK, OR AS GM CALLS IT, THE RACK AND PINION WAS CRACKED AND NEEDED TO BE REPLACED. I THEN SPENT AROUND $800 TO HAVE THE STEERING RACK REPLACED. I BEGAN DRIVING IT HOPING THIS WOULD SOLVE THE PROBLEM BUT IT DID NOT FIX THE STEERING PROBLEM. I TOOK THE ACADIA BACK TO GM, AND THEY LOOKED AT IT AGAIN. THEY TOLD ME THE RACK AND PINION, OR THE STEERING RACK WAS FAULTY. I TOLD THEM ABOUT REPLACING IT 3 MONTHS AGO, AND THEY TOLD ME THAT UNLESS I HAD REPLACED BOTH THE STEERING RACK AND THE PUMP AT THE SAME TIME THEN THE PART THAT WAS NOT REPLACED WOULD CAUSE THE OTHER PART TO FAIL. NEXT, I TOOK IT BACK TO THE LOCAL REPAIR SHOP AND TOLD THEM WHAT GM HAD SAID. THEY LOOKED AT THE STEERING RACK THAT THEY HAD REPLACED AND TOLD ME THAT THERE WAS ABSOLUTELY NOTHING WRONG WITH THE NEW PART THEY HAD REPLACED. THEY LOOKED INTO THE MANUALS AND INTERNET REPLACEMENT GUIDES FOR GM PARTS AND COULD FIND NOTHING SAYING YOU HAD TO REPLACE BOTH PARTS OR THE ONE THAT WAS NOT REPLACED WOULD FAIL. THE POWER STEERING CONTINUES TO FAIL. IT SHOULD BE RECALLED.GM WILL DO NOTHING UNLESS I REPLACE BOTH PARTS. I GUESS I WILL HAVE TO WAIT UNTIL SOMEONE DIES TO GET GM TO TAKE CARE OF THE PROBLEM AND HOLD THEIR COMPANY RESPONSIBLE FOR THE FAULTY PARTS ON THE 2008 GMC ACADIA. *TR