NHTSA Complaint #10643945 — 2001 FORD EXPLORER SPORT TRAC STRUCTURE:BODY

Complaint Details

ODI Number	10643945
Vehicle	2001 FORD EXPLORER SPORT TRAC
Component	STRUCTURE:BODY
Date of Incident	October 10, 2014
Date Filed	October 10, 2014
Mileage	101,944 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

WHILE DRIVING DOWN THE ROAD I HEARD A POPPING FOLLOWED BY A LOT OF METAL NOISE. THE TRUCK SEAMED SHIFT AROUND. UPON LOOKING UNDER THE TRUCK THE BODY MOUNT UNDER THE PASSENGER SEAT WAS GONE ON BOTH SIDES OF THE FRAME. THE CAB IS NOW SITTING ON THE FRAME AND SOME PARTS AROUND THE PASSENGER FRONT MOUNT ARE CRACKED. CALLED FORD, NOT UNDER WARRANTY OR RECALL. (GOOD ANSWER?) I THINK NOT....TOOK TO LOCAL FORD DEALER IN RI. TOLD HIM WHAT THE PROBLEM WAS AND THAT MY WIFE WANTED TO USE THE SPORT TRAC TO PICK UP OUR 1 YEAR OLD GRANDSON. HE TOLD ME THE TRUCK WAS UNSAFE AND NOT TO DRIVE IT ... SOUND LIKE A MAINTENANCE ISSUE? SOUNDS MORE LIKE A PRODUCT FAILURE. FORD KNOWS. NHTSA KNOWS. WE WHO OWN KNOW. THIS IS NOT ENVIRONMENTAL DUE TO THE FACT THAT I SEE IT IS ALSO HAPPENING IN TEXAS TOO. SO I WILL CALL FORD AGAIN AND DEMAND THE FIX AS MANY TIMES AS IT TAKES TIL MY TRUCK IS FIXED. THE NHTSA NEEDS TO START CALLING THIS WHAT IT IS "FORD"S BAD PRODUCT DECISION AND NOT THE BURDEN OF THE CONSUMER. *TR

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