NHTSA Complaint #10643920 — 2006 INFINITI G35

NOT SURE THIS IS SOMETHING YOU WOULD PURSUE BUT I HAVE NOT BEEN ABLE TO GET SATISFACTION FROM LAKE NORMAN INFINITI LOCALLY OR THEIR NATIONAL CUSTOMER SERVICE SUPPORT DESK. I HAVE A 2006 INFINITI COUPE WITH 24K MILES ON IT. I HAD AN ISSUE WITH WHAT WAS DETERMINED TO BE THE COOLING FANS FOR THAT CAR. I WAS TOLD BY THE PARTS MANAGER(JOHN) AT THE DEALERSHIP THAT CAR HAS KNOWN ISSUES WITH THE COOLING FANS. THE SERVICE MANAGER (VICTOR) SENT ME TO THE NATIONAL TEAM. THE CAR WENT INTO SERVICE ON 08/05/06. THE PART FAILED ON OR ABOUT 08/15/14. I AM BEING TOLD BY THE NATIONAL TEAM THAT THE PART HAD A 8 YR ' HARD' WARRANTY ON IT. THERE HAVE SINCE BEEN DENIALS ABOUT THE PART BEING DEFECTIVE SINCE MY INITIAL CONTACT WITH LAKE NORMAN DEALERSHIP. I WAS THERE IN MARCH OF 2014 FOR SERVICE AND WAS NEVER COMMUNICATED AN ISSUE WITH THAT PART. THE CAR HAS LOW MILEAGE AS IT SITS IN THE GARAGE MOST THE TIME. I WAS DRIVING IT TO WILMINGTON WHEN I SAW THE FIRST EVIDENCE OF A PROBLEM ON 08/16. AS A RESULT OF THE ISSUE, I HAD TO REPLACE THE COOLING FANS AND THE RADIATOR ON THE CAR. *TR