NHTSA Complaint #10643709 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE SUSPENSION WAS UNSTABLE, CAUSING A STRONG VIBRATION AND NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT INDICATED THAT BURNING PLASTIC FUMES EMITTED INTO THE VEHICLE. IN ADDITION, THE CONTACT MENTIONED WENT OVER A BUMP AND THE VEHICLE WAS NOT RIDING STEADY. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND UPON FURTHER INSPECTION, IT WAS NOTICED THAT THE REAR FRAME, REAR AXLE AND THE COIL SPRING FRACTURED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHO DIAGNOSED THAT THE REAR FRAME, REAR BRAKE DRUMS AND COIL SPRINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.