NHTSA Complaint #10643224 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10643224
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	September 10, 2014
Date Filed	October 8, 2014
Mileage	7,687 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

ONE MONTH AGO MY CAR READ DEFAULT IN POWER STEERING AND THE WHEEL WOULD NOT TURN. I COULD NOT DRIVE THE CAR. I TURNED OFF THE VEHICLE AND RESTARTED AND IT WENT AWAY. AS A PRECAUTION I TOOK IT TO THE DEALER WHO SAID IT WAS OK AND IF IT HAPPENED AGAIN BRING IT BACK. WELL THE NEXT WEEK IT DID AND NO MATTER HOW MUCH I RESTARTED THE CAR IT WAS LOCKED WITH THE SAME DEFAULT CODE. I HAD IT TOWED TO DEALER FOR REPAIRS. THEY SAID THE REPAIRS WERE NOT COVERED UNDER WARRANTY AND SINCE MY WARRANTY JUST EXPIRED AT THE END OF JULY I HAD TO PAY FOR REPAIRS. THE PART REPLACED WAS STEERING GEAR ASSEMBLY. IT SEEMS THE SAME PARTS WAS DEFECTIVE IN A LOT OF OTHER FORD VEHICLES. MY FEAR IS THAT IT WILL HAPPENED WHILE DRIVING AND AN ACCIDENT OR DEATH WILL OCCUR FROM THIS PROBLEM. I AM AFRAID TO DRIVE THE CAR. THE CAR ONLY HAS 7K MILES ON IT AND IS IN PERFECT CONDITION OTHERWISE AND IS SERVICED REGULARLY FOR PREVENTATIVE MAINTENANCE. *TR

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