NHTSA Complaint #10643178 — 2007 FORD EDGE

WHILE DRIVING ON A STATE HIGHWAY AT APPROXIMATELY 55MPH THE VEHICLE BEGAN TO RUN VERY ROUGH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR STALLED. I PULLED OVER AND RESTARTED THE CAR. IT STARTED, RAN VERY ROUGHLY AND HAD ALMOST NO POWER. I WAS IN TOWN SO I DROVE TO THE DEALER. THE DEALER PULLED A ERROR CODES INDICATING A FAILED POWER CONTROL MODULE WHICH LED TO THE FAILURE OF THREE OF THE SIX COIL ON PISTONS. THIS IS AN IDENTIFIED PROBLEM WITH THIS MODEL YEAR WITH A TSB IN PLACE. FORD WAS COVERING THE COST OF FAILURES FOR VEHICLES UNDER 80,000 MILES. MY VEHICLE, WITH 97,000 MILES DID NOT QUALIFY. FORD SHOULD RECALL THESE UNITS. IT IS A KNOWN PROBLEM AND COULD LEAD TO ENGINE SHUTDOWN AT HIGHWAY SPEED. IT COST $2,097 FOR REPAIR. TO BE FAIR, THE PRICE INCLUDED REPLACING THE SPARK PLUGS SINCE THEY WERE COMING DUE SO THE TRUE COST OF THE REPAIR WAS ABOUT $1,950. THE PCM WAS A BAD DESIGN PRONE TO FAILURE AND FORD SHOULD ATTEMPT TO MAKE IT RIGHT WITH CUSTOMERS. I CALLED THE FORD CUSTOMER SERVICE CENTER AND THEY OFFERED NO RELIEF, EXCEPT TO DOCUMENT BY DISPLEASURE. *TR