NHTSA Complaint #10643132 — 2012 FORD FUSION

FORD FUSION 2012 ELECTRONIC POWER STEERING FAILURE AT LOW SPEED. THE POWER STEERING OF THE FUSION JUST COMPLETELY FAILED WHILE BRINGING THE CAR TO A STOP. THERE WAS NO ACCIDENT OR IMPACT. THE CAR COULD STILL BE STEERED MANUALLY WITH DIFFICULTY IN MAKING TURNS. TOOK CAR TO THE DEALER AND RECEIVED AN ESTIMATE OF 1800 TO REPAIR A MAJOR PART (COMPLETE ELECTRONIC POWER STEERING ASSEMBLY) ON A 2 YEAR OLD CAR THAT SHOULD NOT FAIL ON IT'S OWN. I HAVE REPORTED THE ISSUE TO FORD CUSTOMER SERVICE AND IT ESCALATED QUICKLY WITHIN THE COMPANY. I'M CURRENTLY WAITING FOR A REGIONAL MANAGER TO GET BACK TO ME REGARDING THE ISSUE IN THE NEXT BUSINESS DAY. THERE ARE NO RECALLS BUT THIS ISSUE SEEMS TO BE WELL DOCUMENTED ON THE WEB AS A PROBLEM WITH THE FUSION BETWEEN THE YEARS 2010 AND 2012. THIS CAR IS IN EXCELLENT SHAPE AND THE DEALER INDICATED THAT THIS IS JUST A PART FAILURE(?) - A VERY EXPENSIVE ONE THAT SHOULD NOT BE DEFECTIVE AFTER ONLY A COUPLE OF YEARS. FAILURE COULD HAVE BEEN DISASTROUS AT HIGHER SPEEDS, HIGHWAYS OR WHEN TRYING TO MAKE A TURN. *TR