NHTSA Complaint #10641935 — 2011 FORD FUSION

AFTER STARTING THE VEHICLE AND ATTEMPTING TO PULL OUT OF A PARKING LOT, THE STEERING BECAME VERY DIFFICULT. THE CAR HAD TO BE PULLED INTO A SEPARATE PARKING LOT AND RESTARTED. AFTER RESTARTING, THE STEERING RETURNED TO NORMAL. IN THE FOLLOWING DAYS, WHEN THE CAR WAS STARTED, SOMETIMES THE STEERING WOULD BE VERY STIFF AND A WARNING WOULD DISPLAY ON THE INSTRUMENT PANEL. IN SOME CASES, TURNING THE CAR OFF AND BACK ON WOULD RESOLVE THE PROBLEM. EVENTUALLY THE PROBLEM COULD NOT BE FIXED BY RESTARTING THE CAR. I TOOK THE CAR TO THE FORD DEALERSHIP WHERE I WAS TOLD THAT THE GEAR ASSEMBLY HAD TO BE REPLACED. I HAD TO PAY OVER $2,000 FOR PARTS AND LABOR SINCE MY CAR WAS 1 MONTH BEYOND ITS WARRANTY PERIOD AT THE TIME. *TR