NHTSA Complaint #10641925 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10641925
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	July 7, 2014
Date Filed	October 7, 2014
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WHEN STARTING, CONSOLE DISPLAYED "POWER ASSIST STEERING FAILURE". POWER STEERING WOULD NOT WORK. REQUIRED TURNING CAR OFF AND ON AGAIN (SOMETIMES MULTIPLE CYCLES) TO GET THE POWER STEERING WORKING. FORD DEALER READ CODE C200D (STEERING GEAR INTERNAL FAILURE), WHICH REQUIRED A NEW POWER STEERING RACK. FORD DID PAY HALF OF THE BILL, BUT MY HALF WAS STILL HIGH AT $863. I WAS TOLD THIS FAILURE WOULD NOT OCCUR DURING DRIVING, HOWEVER I HAD READ AND HEARD THIS WAS NOT ALWAYS THE CASE. THEREFORE I HAD IT FIXED BEFORE IT FAILED WHILE DRIVING OR COMPLETELY FAILED WHICH WOULD REQUIRE A TOW. THIS SHOULD NOT HAPPEN WITH A CAR WITH 40,000 MILES ON IT AND JUST OVER 3 YEARS AFTER PURCHASE. THIS COMPONENT HAS NO DEALER REPLACEABLE PARTS WHICH MEANS THE CONSUMER HAS AN EXPENSIVE REPAIR. *TR

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