NHTSA Complaint #10641912 — 2012 FORD FUSION

WHILE DRIVING THE ELECTRONIC POWER STEERING WENT OUT MAKING IT DIFFICULT TO STEER. A MESSAGE INDICATED POWER STEERING ASSIST FAULT. STOPPED CAR AND RESTARTED AND PROBLEM STOPPED. HOWEVER IT REAPPEARED LATER ON THE DRIVE HOME. I CONTACTED DEALER AND WAS IMMEDIATELY SCHEDULED IN FOR WARRANTY REPAIR. THE POWER STEERING WAS OUT EVEN AS I DROPPED IT FOR SERVICE. RACK AND PINION STEERING GEAR ASSEMBLY WAS REPLACED UNDER WARRANTY. HAD THIS NOT BEEN A WARRANTY REPAIR, THE BILL WOULD HAVE BEEN NEARLY $2000. THE DEALER WAS VERY CLOSED LIP ABOUT THE ISSUE AND DIDN'T WANT TO GO INTO DETAIL ON WHAT/WHY OR HOW OFTEN THIS HAPPENED. IT SEEMED CLEAR TO ME WHEN I CALLED THAT THEY WERE FAMILIAR WITH THE PROBLEM. EVEN NOW I HAVE NO ASSURANCES THIS WAS REPLACED WITH PARTS OF BETTER QUALITY THAN THE ORIGINAL. *TR