NHTSA Complaint #10641912 — 2012 FORD FUSION
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10641912 |
| Vehicle | 2012 FORD FUSION |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 15,245 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
WHILE DRIVING THE ELECTRONIC POWER STEERING WENT OUT MAKING IT DIFFICULT TO STEER. A MESSAGE INDICATED POWER STEERING ASSIST FAULT. STOPPED CAR AND RESTARTED AND PROBLEM STOPPED. HOWEVER IT REAPPEARED LATER ON THE DRIVE HOME. I CONTACTED DEALER AND WAS IMMEDIATELY SCHEDULED IN FOR WARRANTY REPAIR. THE POWER STEERING WAS OUT EVEN AS I DROPPED IT FOR SERVICE. RACK AND PINION STEERING GEAR ASSEMBLY WAS REPLACED UNDER WARRANTY. HAD THIS NOT BEEN A WARRANTY REPAIR, THE BILL WOULD HAVE BEEN NEARLY $2000. THE DEALER WAS VERY CLOSED LIP ABOUT THE ISSUE AND DIDN'T WANT TO GO INTO DETAIL ON WHAT/WHY OR HOW OFTEN THIS HAPPENED. IT SEEMED CLEAR TO ME WHEN I CALLED THAT THEY WERE FAMILIAR WITH THE PROBLEM. EVEN NOW I HAVE NO ASSURANCES THIS WAS REPLACED WITH PARTS OF BETTER QUALITY THAN THE ORIGINAL. *TR
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