NHTSA Complaint #10641902 — 2012 FORD FUSION

WHILE DRIVING APPROXIMATELY 30 MPH, I HEARD SEVERAL BEEPS AND THEN I LOST POWER STEERING. THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I DROVE THE REST OF THE WAY TO WORK (APPROXIMATELY A 10 MINUTE DRIVE) WITHOUT POWER STEERING. WHEN I STARTED THE CAR AGAIN SEVERAL HOURS LATER, I HAD POWER STEERING AGAIN, BUT DROVE THE CAR STRAIGHT TO MY LOCAL FORD DEALERSHIP. IT WAS DETERMINED THAT THERE IS A FAULTY SENSOR CAUSING THE POWER STEERING ISSUE. THIS WOULD BE COVERED BY THE 3 YEAR/36,000 MILE WARRANTY, BUT I WAS OUT OF WARRANTY BY JUST 5 DAYS. THE REPAIR WAS QUOTED AS $1700. I WAS GIVEN A CUSTOMER SERVICE NUMBER TO CALL, AND WAS INFORMED BY A REPRESENTATIVE THAT THERE WAS NOTHING THEY COULD DO TO HELP ME. I CALLED BACK TO THE DEALERSHIP, AND THEY GAVE ME A NEW QUOTE OF $1500, SAYING THAT WAS THE BEST THEY COULD DO. WITH THIS BEING A KNOWN PROBLEM IN 2010-2012 FUSIONS, FORD SHOULD ISSUE A RECALL AND ASSIST ALL THEIR OWNERS! THEY NEED TO STAND BEHIND THEIR WORK, AND CORRECT THE ISSUE. *TR