NHTSA Complaint #10641872 — 2012 FORD FUSION

OCCURRED 3 TIMES WHERE THE TROUBLE INDICATOR LAMP CAME ON AND POWER STEERING WENT OUT. I WAS ABLE TO SHUT THE CAR OFF AND RESTART THEN IT WAS OK THE FIRST TIME AND SECOND TIME. THIRD TIME THE STEERING WENT OUT COMPLETELY WITH NO WARNING WHILE I WAS DRIVING. TROUBLE LIGHT DID NOT COME ON. LOST ALL POWER STEERING. IF MY WIFE WAS DRIVING SHE WOULD NOT HAVE BEEN ABLE TO MAN HANDLE THE STEERING WHEEL TO PULL OFF THE ROAD. HAD THE VEHICLE TOWED TO THE DEALER AND THEY WANTED ME TO PAY $1,300.00 FOR A NEW POWER STEERING RACK AND PINION. I ARGUED THE CAR WAS JUST OUT OF WARRANTY AND THIS WAS A SAFETY ISSUE AND REFUSED TO PAY. THE FSE CALLED AND FORD MOTOR PAID A PORTION OF THE BILL. THIS WAS A VERY UNSAFE ISSUE AND I SHOULD NOT HAVE HAD TO PAY FOR THIS REPAIR BUT I NEEDED TO GET MY CAR BACK SO I SETTLED WITH THEM. *TR