NHTSA Complaint #10641868 — 2011 CHEVROLET SUBURBAN

WE OWN A 2011 CHEVY SUBURBAN AND ONE DAY NOTICED TWO CRACKS ON OUR DASHBOARD. ONE CRACK LEADS STRAIGHT INTO THE PASSENGER AIR BAG AND THE OTHER CRACK IS OVER THE DASH CONSOLE ON THE DRIVER SIDE. BECAUSE OUR SUBURBAN IS OUT OF THE 36K MILE WARRANTY WE WERE REFERRED TO GM. WE CALLED GM AND WERE TOLD THAT WE WOULD HAVE TO PAY $450.00 OUT OF OUR POCKET TO GET IT FIXED. WE ARE VERY CONCERNED THAT EITHER 1) THE AIR BAG MAY NOT DEPLOY IN CASE OF AN ACCIDENT OR 2) THAT IT WILL DEPLOY ON ITS OWN WHILE WE ARE DRIVING. WE ARE VERY DISAPPOINTED THAT GM IS NOT WILLING TO STAND BEHIND THEIR PRODUCT AND REPLACE AT NO COST AS THIS IS CLEARLY EITHER A MANUFACTURER DEFECT OR A POOR QUALITY PRODUCT. *TR