NHTSA Complaint #10641483 — 2009 BMW 535I

IN THE 4 1/2 YEARS THAT MY 535XI HAS BEEN IN SERVICE, THE FUEL INJECTORS HAVE NEEDED TO BE REPLACED 3 TIMES (SEPT 2011, JAN 2013, AND SEPT 2014). THE PROBLEMS HAVE MANIFESTED THEMSELVES WHEN DRIVING ON HIGHWAYS AND THE VEHICLE LOSES MOST POWER AND BEGINS SHAKING AND THE CHECK ENGINE GASES LIGHT COMES ON. THE MOST RECENT TIME OCCURRED WHILE ON AN INTERSTATE TOLLWAY BETWEEN EXITS 15 MILES APART MAKING FOR A DANGEROUS SITUATION AS I LOST SPEED AND ANY ABILITY TO ACCELERATE. EFFORTS TO HAVE BMW COVER THE REPAIRS (ESTIMATED AT $2,200 INCLUDING NEW PLUGS), WERE BOTH UNSUCCESSFUL AND FRUSTRATING. THE DEALER PROVIDED ZERO ASSISTANCE. I CONTACTED BMW NA AND STATED THAT HAVING TO REPLACE THE FUEL INJECTORS 3 TIMES IN 4 1/2 YEARS INDICATES A DEFECTIVE DESIGN AND RESULTS IN DANGEROUS SITUATIONS. I WAS TOLD THAT THEY WOULD INVESTIGATE AND INFORM ME WHETHER THE REPAIRS WOULD BE COVERED. THEY SAID THEY WOULD NOTIFY ME WITHIN 3-5 BUSINESS DAYS ALTHOUGH THEY WOULD TRY TO EXPEDITE THE PROCESS SINCE I WAS WITHOUT A CAR. AT THE END OF THE 5TH BUSINESS DAY, THERE WAS NO RESPONSE SO I CALLED AND THE PERSON I NEEDED TO SPEAK WITH WAS IN A MEETING AND WAS SUPPOSED TO CALL ME BACK. AFTER ANOTHER FULL BUSINESS DAY AND NO CALL, I CALLED A AGAIN AND WAS TOLD THAT THERE WAS NO COVERAGE BUT THEY DID NOT PROVIDE ANY RATIONALE. THIS HAS BEEN A REPETITIVE AND DANGEROUS PROBLEM. *TR