NHTSA Complaint #10641354 — 2003 FORD CROWN VICTORIA

I TOOK CAR INTO MILLER FORD, PROVO AFTER RECEIVING RECALL, THEY SAID SWITCH WAS DEFECTIVE. AFTER 4 MONTHS OF NO COMMUNICATION CALLED AND THEY BLAMED FORD, CALLED AND COMPLAINED TO FORD, CASE# [XXX],SAID WOULD GET CALL DIST. MGR. WITHIN 48 HOURS NO CALLS. PROBLEM HEADLIGHTS GO OUT WHILE DRIVING. SIX WEEKS AGO WHILE DRIVING ON DARK ROAD LIGHTS WENT OUT AS A CHILD RAN ACROSS STREET WHILE TRAVELING 45MPH, ALMOST HIT CHILD. THIS IS A SAFETY RECALL THAT FORD IS NOT HANDLING IN A TIME MANNER GIVEN THE SAFETY DEFECT. MAYBE DOT CAN GET THESE NEEDED REPAIRS ORDERED IN A TIMELY MANNER, OR IS A CLASS ACTION LAWSUIT NEEDED TO BRING A NEGLIGENT, UNCARING MANUFACTURER TO DO THE RIGHT THING. IT IS SAD THEY DO A DANGEROUS RECALL THEN FAIL TO FOLLOW THROUGH, I GUESS I CANNOT BUY FROM ANOTHER AMERICAN CAR MANUFACTURER, HAVE 7 OTHER FORDS, BUT PLANNING TO SELL THEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR