NHTSA Complaint #10641340 — 2012 FORD FIESTA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10641340
Vehicle	2012 FORD FIESTA
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 30, 2014
Date Filed	October 3, 2014
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY DAUGHTER OPENED THE REAR PASSENGER SIDE OF THE 2012 FORD FIESTA AND CLOSED IT AND IT DID NOT CLOSE, IT BOUNCED BACK. WE SPENT HOURS LOOKING ON THE INTERNET AND YOUTUBE TRYING TO FIND AWAY OF CLOSING THE DOOR. AFTER 4 HOURS IN THE SUN TRYING TO CLOSE THE DOOR WE WERE ABLE TO SHUT IT BY PRESSING THE LOCK BUTTON NUMEROUS TIMES. A FEW DAYS AGO I WAS DRIVING TO WORK AND THE DOOR OPENED AND ALMOST TOOK OFF THE DOOR. ANOTHER TIME I WAS DRIVING WITH FAMILY MEMBERS ACCIDENTALLY OPENED THE DOOR. IT TOOK US 2 HOURS OF LOCKING AND SHUTTING, EVENTUALLY WE WERE ABLE TO CLOSE THE DOOR. THIS HAS CAUSED A POTENTIAL SAFETY HAZARD FOR MY YOUR CHILDREN AND ANYONE THAT SITS IN THE BACK SEAT. THIS IS SOME SORT OF FACTORY DEFECT. EVEN IF THE DOOR SHUTS I CAN NEVER TELL WHEN IT WILL OPEN AGAIN AND CHUCK A PASSENGER OUT ON THE HIGHWAY AND POTENTIALLY KILL SOMEONE. *TR

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