NHTSA Complaint #10641164 — 2007 HONDA ODYSSEY

THE PAINT ON OUR HONDA ODYSSEY IS FAILING. HONDA OFFERED A RECALL/WARRANTY EXTENSION FOR THIS ISSUE, BUT MADE NO ATTEMPT TO ALERT US ABOUT IT UNTIL AFTER THE RECALL/WARRANTY WAS EXPIRED. WE SPECIFICALLY ASKED ABOUT ANY SERVICE BULLETINS OR RECALLS BEFORE THE RECALL/WARRANTY EXPIRED AND WERE TOLD THERE WERE NONE. IT WASN'T UNTIL AFTER THE RECALL/WARRANTY EXPIRED THAT WERE WE TOLD ABOUT IT. HONDA IS NOW TELLING US THAT THEY WILL NOT REPAIR THE FAILING PAINT BECAUSE THE RECALL/WARRENTY IS EXPIRED. WE HAVE TRIED TO WORK THROUGH THE LOCAL DEALER AND HONDA'S NATIONAL CUSTOMER SERVICE CENTER TO NO AVAIL. HONDA'S BUSINESS STRATEGY AROUND THIS PARTICULAR RECALL/WARRANTY APPEARS TO BE TO HIDE INFORMATION FROM CONSUMERS UNTIL THEY ARE NO LONGER REQUIRED TO RESPOND TO SPECIFIC PROBLEMS WITH THEIR VEHICLES. PLEASE HELP US RESOLVE THIS ISSUE WITH AMERICAN HONDA. THANK YOU. *TR