NHTSA Complaint #10640756 — 2006 CHEVROLET EQUINOX

THIS VEHICLE HAS BEEN DIFFICULT TO CRANK, YOU HAVE TO MANIPULATE THE STEERING COLUMN, AND REPEATEDLY TRY TO CRANK IT. KEY IS DIFFICULT TO REMOVE. ON SEPT 29, 2014, THE KEY CAME OUT OF IGNITION WHILE IN DRIVE. I REPORTED TO GM AT 18002221020 AT 8AM ON SEPT 30, TO , WHO TOOK DETAILS, AND SAID A SR. SERVICE ADVISOR WOULD CALL ME IN 24-48 HOURS. NO ONE DID. I CALLED GM BACK TODAY AND SPOKE TO A HISPANIC MAN, WHO SAID [XXX] IS THE SR. ADVISOR ASSIGNED BUT SHE IS NOT AVAILABLE AT THIS TIME. I LEFT A VOICE MAIL FOR HER. I ALSO CONTACTED RIVERSIDE CHEVROLET IN WETUMPKA ALABAMA, AND WAS TOLD A SERVICE PERSON WOULD CALL ME BACK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR