NHTSA Complaint #10640661 — 2012 FORD FUSION EXTERIOR LIGHTING

Complaint Details

ODI Number	10640661
Vehicle	2012 FORD FUSION
Component	EXTERIOR LIGHTING
Date of Incident	September 23, 2014
Date Filed	October 1, 2014
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHILE DRIVING AT. NIGHT HEADLIGHTS SPONTANEOUSLY WENT OFF. I TOOK THE CAR TO SEVERAL MECHANICS WHO SAW CONDENSATION BEHIND HEADLIGHT COVER. THEY DIRECTED ME TO TAKE IT TO FORD. SEVERAL FORD MECHANICS TOLD ME THE HEADLIGHT SYSTEM WOULD NEED TO BE REPLACED. THE CONDENSATION WIRING WAS MOST LIKELY DAMAGED CAUSING THE LIGHTS TO STOP WORKING. THEY TOLD ME THIS ONLY HAPPENS WHEN THERE IS A DEFECT AND DIRECTED ME TO FORD CUSTOMER RELATIONS. BECAUSE I AM 2000 MILES OUT OF WARRANTY AND THE SERVICE PLAN I PURCHASED DOES NOT COVER HEADLIGHTS, FORD WILL NOT LOOK FURTHER INTO THIS ISSUE. THE CAR ISN'T EVEN 2 YEARS OLD. SERIOUS SAFETY RISK. NOW I AM FORCED TO BORROW THE FUNDS TO PAY TO FIX THE PROBLEM. *TR

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