NHTSA Complaint #10640655 — 2014 VOLKSWAGEN PASSAT

THE VEHICLE HAD BEEN SHUTTING OFF WITHOUT NOTICE AND STALLING. CALLED THE VW DEALERSHIP AND THEY TOLD US TO DROP IT OFF. ON SEPTEMBER 5TH, 2014 VEHICLE WAS DROPPED OFF GOT SEVERAL CALLS STATING THAT THE TECHNICIAN COULDN'T DUPLICATE THEM PROBLEM, FINALLY WE RECEIVED A VOICE MESSAGE THE TECH WAS ABLE TO DUPLICATE. VEHICLE WAS GIVEN BACK TO US ON SEPTEMBER13, 2014, STATING IT WAS THE CRANK SENSOR THAT FAILED AND NEEDED TO BE REPLACED. TOOK THE VEHICLE HOME DROVE AROUND THE WEEKEND AND ITS BEGAN TO STALL AGAIN. ON SEPTEMBER 15TH, 2014 DRIVING TO MY DAUGHTER'S SCHOOL ON THE I-15 FREEWAY PASSING A SEMI-TRUCK THE VEHICLE SHUTS OF COMPLETELY, STEERING WHEEL GETS HARD NO CONTROL, NO POWER TO THE VEHICLE. I PUSHED THE HANDLE TO NEUTRAL START THE CAR AGAIN AND SLAM THE HANDLE TO DRIVE. CAR STARTED RIGHT UP PULLED TO THE SIDE AND CALLED THE DEALERSHIP. DROVE THE VEHICLE OFF THE FREEWAY WITH HAZARD LIGHTS, DROPPED MY DAUGHTER OF AT SCHOOL AND DROVE STRAIGHT TO THE DEALERSHIP. TOLD THE SERVICE TECH, I TRUSTED YOUR TECH'S HAD FIXED THIS PROBLEM, MY DAUGHTER AND I COULD HAVE GOTTEN KILLED BECAUSE OF THE LOSS OF POWER AND THE VEHICLE SHUTTING OFF WITH NO NOTICE! CALLED THE VW CORPORATE NO ONE IS WILLING TO HELP OR LISTEN. TOLD [XXX] IN VW CORP THAT WE COULD HAVE BEEN KILLED IN THIS UNSAFE CAR, SHE REPLIED" YOU COULD GET KILLED CROSSING THE STREET OR IN ANOTHER VEHICLE DON'T BLAME IT ON VW CARS. NO CONCERN WITH OUR SAFETY. THE VEHICLE IS READY TO BE PICKED UP THEY REPLACED THE ENGINE HARNESS. I AM SCARED FOR MY SAFETY AND MY KIDS SAFETY. MANY COMPLAINTS IN THE CONSUMER AFFAIRS REGARDING 2014 VW PASSATS, WE ARE NOT THE ONLY ONES WITH THESE ISSUES. I JUST WANT A SAFE RELIABLE VEHICLE TO DRIVE AROUND WITH MY FAMILY. I WANT TO BE PLACED INTO ANYTHING BUT A PASSAT. SOMETHING SAFE, RELIABLE TRANSFER MY DEBT TO ANOTHER VEHICLE, JUST WANT TO BE SAFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR