NHTSA Complaint #10640591 — 2007 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED INTERMITTENTLY ON SEVERAL OCCASIONS. THE CONTACT ALSO MENTIONED THAT WHILE TRAVELING AT ANY SPEED, THE VEHICLE SUDDENLY HESITATED, DRASTICALLY REDUCED SPEED AND STALLED MULTIPLE TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE EACH TIME BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER MORE THAN TWICE AND THEY WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE SERVICE ENGINE SENSOR CONTINUED TO STAY LIT EACH TIME THE CONTACT WAS DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED AND A TUNE UP WAS REQUIRED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED WITH THE SERVICE ENGINE SENSOR AND THE LIFT GATE SENSOR ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE LIFT GATE SENSOR. ALSO, THE DEALER REPLACED THE PCM SENSOR AND UPON LEAVING THE DEALERSHIP THE FAILURE RECURRED WITH THE SERVICE ENGINE SENSOR ILLUMINATING AGAIN. THE AUTHORIZED DEALER PROVIDED FURTHER INSPECTION FROM TWO TECHNICIANS, WHO WERE NOT ABLE TO REMEDY THE FAILURE WITH THE SERVICE ENGINE SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.