NHTSA Complaint #10640485 — 2007 JEEP GRAND CHEROKEE SERVICE BRAKES

Complaint Details

ODI Number	10640485
Vehicle	2007 JEEP GRAND CHEROKEE
Component	SERVICE BRAKES
Date of Incident	September 8, 2014
Date Filed	October 1, 2014
Mileage	158,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

2007 GRAND CHEROKEE REPEATEDLY LOST ENGINE POWER, POWER STEERING AND BRAKING. UNCLEAR ON LOSS OF AIRBAGS. VEHICLE TAKEN TO BOB CALDWELL JEEP DEALERSHIP IN COLUMBUS, OH. WE WERE INFORMED THAT NO RECALL EXISTED FOR THAT YEAR/MODEL. WHEN WE RETURNED HOME WE RECEIVED NOTIFICATION FOR CHRYSLER REGARDING DETAILS OF RECALL. IMMEDIATELY CALLED DEALERSHIP AND THEY WERE LIKE "OH, THAT RECALL". THEY HAD GIVEN US A $4000 QUOTE TO REPAIR THE PROBLEM PRIOR TO OUR BRINGING THE ACTUAL RECALL NOTIFICATION FOR CHRYSLER. CALDWELL THEN TOLD US THAT NO PART EXISTED AND THEY COULDN'T HELP US. TODAY I CONTACTED CHRYSLER AND RECEIVED A REFERENCE #693786. IT IS SUPPOSED TO TRACK THE NON MANUFACTURED PART WHEN IT ACTUALLY SHIPS AT AN UNKNOWN FUTURE DATE. CHRYSLER IS NOT ABLE TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME..AT THIS POINT ACTUALLY THEY CANNOT FIX AT ANY TIME AS PART DOES NOT EXIST. THIS SITUATION PUTS MY FAMILY AT GREAT RISK. CHRYSLER STATES JEEP IS SAFE TO DRIVE...LET'S HOPE SO FOR OUR SAKE. *TR

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Recent Complaints for the 2007 JEEP GRAND CHEROKEE

#11664773 — ENGINE — June 4, 2025 — I was driving and wrecked into a sign because I was unable to stop and the vehicle caught on fire under the hood.

#11664773 — EXTERIOR LIGHTING — June 4, 2025 — I was driving and wrecked into a sign because I was unable to stop and the vehicle caught on fire under the hood.

#11655982 — ELECTRICAL SYSTEM — April 22, 2025 — I was pulling into the gas station to get some gas. I'm used to use a 2-ft drive so what I could not lift my left foo...

#11655982 — ENGINE — April 22, 2025 — I was pulling into the gas station to get some gas. I'm used to use a 2-ft drive so what I could not lift my left foo...

#11655982 — EXTERIOR LIGHTING — April 22, 2025 — I was pulling into the gas station to get some gas. I'm used to use a 2-ft drive so what I could not lift my left foo...