NHTSA Complaint #10640358 — 2008 LEXUS IS 350

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10640358
Vehicle	2008 LEXUS IS 350
Component	STRUCTURE
Date of Incident	August 4, 2014
Date Filed	September 30, 2014
Mileage	56,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

25% OF MY 2008 LEXUS IS 350 DASH IS MELTING. THE SHINE FROM THE DASH REFLECTS OFF THE WINDSHIELD PRODUCING A SIGNIFICANT GLARE. THIS ISSUE COULD POTENTIALLY CAUSE AN ACCIDENT. THE MATERIAL USED FOR THE DASH AND DOOR PANELS ARE DEFECTIVE AND NOT UP TO PAR FOR LEXUS OR ANY OTHER LUXURY AUTO MAKER. CONTACTED LEXUS CUSTOMER CARE DIRECTLY AND THEY REALIZE THERE'S AN ISSUE BASED ON THE PICS I SENT THEM. THEY OFFERED ME 25% PARTS AND LABOR.THERE IS NO RECALL AT THIS POINT. I BOUGHT THE CAR LAST YEAR, JULY 2013. IT WASN'T EVIDENT THAT THE DASH WAS MELTING UNTIL SUMMER, THIS YEAR. I BOUGHT A SUN SHIELD AND TINTED THE WINDOWS TO LIMIT THE MELTING DASH. THE SUM SHIELD STICKS TO THE DASH NOW. *TR

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Other STRUCTURE Complaints

#10629681 — August 31, 2014 — RECALL ON DEFECTIVE MATERIALS. STICKY MELTING DASHBOARD AND INSIDE PANELS DETERIORATING WITH EVERY TOUCH. THE DEALER...

#10619364 — August 6, 2014 — MELTING DASHBOARD. MELTED MATERIAL IS CAUSING GLARE ON WINDSHIELD THAT IS IN DIRECT EYESIGHT. OCCASIONALLY IMPAIRS ...

#10619401 — August 6, 2014 — MY 2008 LEXUS IS350 DASHBOARD IS MELTING, WHEN THE SUN HIT THE DASHBOARD IT HARD TO SEE WHAT IN FRONT OF THE ROAD. SP...

#10608231 — July 4, 2014 — DASHBOARD HAS DEVELOPED A STICKY, SHINY APPEARANCE. DEALERSHIP HAS ACKNOWLEDGED THAT THESE MODELS HAVE THIS PROBLEM B...

#10598316 — June 14, 2014 — DASH IS MELTING, STICKY, *JS

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