NHTSA Complaint #10640268 — 2014 FORD FOCUS

I IMMEDIATELY NOTICED THAT THE CAR SEEMED TO BE SLIPPING GEARS/TRANSMISSION. I PUT THE CAR IN REVERSE AND IT ACTED LIKE THE EMERGENCY BRAKE WAS ON AND IT WASN'T. WHEN ACCELERATING THE CAR HESITATES, SHUTTERS, SLIPS GEARS AND STALLS. I HAVE HAD THE CAR COMPLETELY STALL OUT IN DRIVE AND IN REVERSE. I'M AFRAID TO PULL OUT INTO TRAFFIC UNLESS IT IS COMPLETELY CLEAR. I CALLED ABOUT THE ISSUE AND WAS TOLD THAT IT HAD TO LEARN MY DRIVING HABITS. WELL I NOW HAVE 7000 MILES ON MY CAR BOUGHT IN FEB 2014 AND IT IS WORSE THAN EVER. TODAY I TOOK IT INTO THE SHOP FOR A "COMPUTER UPDATE". THEN WAS TOLD IT'S MORE THAN THAT AND THAT THEY WOULD HAVE TO KEEP MY CAR BECAUSE OF CLUTCH. IT'S A NEW CAR AND I SHOULDN'T BE AFRAID TO DRIVE MY CAR AND GET HURT. WHAT ARE YOU GOING TO DO WHEN THE CAR LUNGES OUT INTO TRAFFIC OR STALLS WHEN I PULL OUT BECAUSE IT HAS A "COMPUTER UPDATE" ISSUE AND I'M KILLED? THE SERVICE TECH TOLD ME THAT HE HIMSELF HAD OWNED ONE AND GOT RID OF IT BECAUSE OF THE ISSUES. I WANT SOMEONE TO CONTACT ME ABOUT THIS ASAP. IT'S NOT NORMAL TO HAVE A NEW CAR THAT WON'T ACCELERATE AND STAY IN GEAR. *TR