NHTSA Complaint #10639781 — 2008 CHEVROLET UPLANDER

VEHICLE LEANED TO LEFT WHEN DRIVEN AT 40 MPH OR ABOVE. CONTACTED GM HOTLINE AND ADVISED TO TAKE TO DEALER FOR DIAGNOSTIC. TOOK VEHICLE TO LOCAL DEALER ON 9/8/2014 (WILSON, NC) AND WAS ADVISED THAT RIGHT REAR WHEEL ASSEMBLY NEEDED REPLACING. IN ADDITION, IT WAS SUGGESTED THAT REAR SHOCKS AND BRAKE PADS BE REPLACED. TOTAL COSTS WERE $1035.09. I PICKED UP VEHICLE ON 9/11/2014 AND NOTICED THAT LEANING HAD DIMINISHED BUT STILL PERSISTED WHEN ROAD SLOPES OR CURVES TOWARDS THE LEFT. HAVE TAKEN VEHICLE BACK TO DEALER THREE TIMES AND THEY INSIST THAT THIS IS NORMAL ALTHOUGH I HAVE NEVER EXPERIENCED THIS IN THE SIX YEARS THAT I HAVE OWNED THIS VAN. ON MOST RECENT VISIT, SERVICE MANAGER TOOK VAN INTO SHOP FOR ABOUT 15 MINUTES AND THE PROBLEM HAS WORSENED WITH VAN FEELING LIKE A JALOPY RIDE ON UNEVEN SURFACES. THE STEERING WHEEL NOW VIBRATES AND MAKES A WEIRD GRINDING NOISE IF TURNED TO MORE THAN HALF WAY IN EITHER DIRECTION. I NOW PRAY EACH TIME I MUST DRIVE THE VEHICLE BECAUSE I AM NOT SURE THAT IT WILL NOT TIP OVER. NEITHER THE DEALER NOR GM HAVE BEEN ABLE TO CORRECT THE PROBLEM AND HAVE MADE ME TO FEEL AS THOUGH I AM OVERREACTING TO THE SITUATION. I HOPE THIS REPORT WILL HELP TO ADDRESS THIS MATTER FOR MYSELF AND OTHER UPLANDER OWNERS. ANY SUGGESTIONS YOU MAY HAVE ARE WELCOMED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR