NHTSA Complaint #10639710 — 2012 FORD FUSION

WE WERE DRIVING QUITE SLOW THROUGH ROOSEVELT STATE PARK IN NORTH DAKOTA WHEN A WARNING CAME ACROSS OUR DISPLAY SAYING "CHECK POWER STEERING NOW". WE KEPT DRIVING AND CAME ACROSS SOME ROAD CONSTRUCTION, SO WE TURNED THE CAR OFF. WHEN WE STARTED THE CAR TO CONTINUE THROUGH THE PARK, WE HAD NO MORE POWER STEERING. IT BECAME VERY DIFFICULT TO TURN THE CAR WHILE WE LOOKED FOR A SERVICE STATION. THE FORD DEALER IN THAT AREA DID NOT HAVE TIME TO LOOK AT IT FOR 30 DAYS AND THE PERSON AT THE SERVICE STATION TOLD US TO MAN HANDLE IT BACK TO WISCONSIN. THAT IS WHAT WE DID AND TOOK IT DIRECTLY TO THE FORD DEALERSHIP HERE IN MARSHFIELD, WISCONSIN. THEY CLAIMED THERE IS NO WARRANTY AND THAT THE PROBLEM IS UNUSUAL AT THIS LOW MILEAGE. WE ARE PAYING $105 TO GET IT DIAGNOSED AND DO NOT KNOW WHAT IT WILL COST TO REPAIR. I FOUND THAT FORD DOES KNOW THERE IS ISSUES WITH THE POWER STEERING. WE FEEL IT WAS DANGEROUS FOR US TO BE DRIVING THE CAR IN THIS CONDITION. WE ARE VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING DEALT WITH. *TR