NHTSA Complaint #10639546 — 2011 FORD FUSION

THE FIRST TIME AN ALARM THAT SOUNDED LIKE MUSIC BEGAN PLAYING. IT PLAYED FOR AWHILE AND THEN THE CAR TURNED OFF. I WAS ABLE TO STOP THE CAR SAFELY. I RESTARTED IT AND IT WOULD NOT START. I TRIED AGAIN AFTER A FEW MINUTES AND THE CAR APPEARED TO WORK NORMALLY. THE SECOND TIME I WAS ON THE FREEWAY IN THE FAST LANE GOING 65 MPH. I HEARD THE MUSIC/ALARM PLAYING AGAIN, SO I BEGAN WORKING MY WAY TO THE SIDE. BEFORE I GOT TO THE SIDE OF THE ROAD, THE CAR LOCKED DOWN MY STEERING WHEEL. A WARNING LIGHT CAME ON, THAT SAID SOMETHING LIKE "SERVICE ADVANCETRAC". ONCE I GOT IT RESTARTED, IT DROVE NORMALLY AGAIN. LATER THAT DAY, I WAS UNABLE TO BACK OUT OF A PARKING SPACE BECAUSE THE STEERING WAS NOT WORKING. I TOOK IT TO THE DEALER. THE DEALER STATED THAT THE ENTIRE POWER STEERING SYSTEM HAS TO BE REPLACED FOR 2100 DOLLARS. THEY TOLD ME THEY WERE NOT GOING TO ADDRESS THE ISSUE THAT THE CAR TURNED OFF TWO DAYS EARLIER BECAUSE THE STEERING WAS THE CURRENT PROBLEM. I CONTACTED THE FORD COMPANY AND THEY OPENED A CASE ON MY CAR. I DO NOT KNOW THE OUTCOME OF THIS SITUATION YET. AFTER READING SEVERAL ACCOUNTS ON THE INTERNET, I WANT TO BE SURE TO REPORT THIS SAFETY PROBLEM AS IT COULD HAVE BEEN VERY DANGEROUS. *TR