NHTSA Complaint #10638544 — 2004 FORD F-150 SUSPENSION

Complaint Details

ODI Number	10638544
Vehicle	2004 FORD F-150
Component	SUSPENSION
Date of Incident	September 23, 2014
Date Filed	September 23, 2014
Mileage	33,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I TOOK MY TRUCK IN FOR STATE INSPECTION AND WAS TOLD THAT BOTH FRONT COIL SPRINGS WERE BROKEN. THEY EXPLAINED THAT THE COATING APPLIED TO THE SPRINGS ACTUALLY CAUSED RUST AND MADE THEM FAIL. I CONSIDER THIS TO BE A MANUFACTURING AND SAFETY DEFECT BUT WAS INFORMED BY THE DEALER AND FORD THAT THEY WOULD NOT CONSIDER ANY HELP TOWARD THE $400 BILL TO REPLACE THEM. I DON'T FEEL THAT A CONSUMER SHOULD HAVE TO PAY FOR A STRUCTURAL DESIGN FLAW THAT COULD HAVE CAUSED AN ACCIDENT. INTERNET RESEARCH SHOWS THIS TO BE A COMMON PROBLEM. *TR

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