NHTSA Complaint #10638384 — 2015 SUBARU OUTBACK

THERE IS A GLOSS FINISHED PLASTIC TOUCH PAD KIND OF COVER THAT COVERS THE ENTIRE NAVIGATION SYSTEM. THIS IS APPROXIMATELY 6"X8". IT IS NOT ONLY THE NAVIGATION SYSTEM, BUT THE RADIO, FUEL INFORMATION, ETC. IT IS SLANTED AS PART OF THE FRONT DASHBOARD, AND WHEN THE SUN HITS IT, IT BOUNCES DIRECTLY INTO THE DRIVERS EYES. THIS NAVIGATION SYSTEM SHOULD HAVE BEEN RECESSED INTO THE DASH, OR AT A MINIMUM, A MATTE FINISH INSTEAD OF A GLASSY FINISH ON THE PLASTIC. IT IS DEFINITELY A HAZARD TO THE DRIVER, AS IT IS BLINDING. IF YOU ARE TRAVELING ON THE HIGHWAY, WITH THE SUN AT AN ANGLE, THE REFLECTION OF LIGHT IN YOUR EYES IS AS BLINDING AS SOMEONE HOLDING A FLASHLIGHT STEADILY INTO YOUR EYES. I HAVE PICTURES THAT I TOOK OF THE SCREEN. IT MUST BE RECALLED SOON, WITH EITHER SOME TYPE OF REPLACEMENT COVER THAT IS A MATTE FINISH, OR AN ATTACHMENT THAT GOES AROUND THE SCREEN SO IT WOULD APPEAR RECESSED. I PAID THOUSANDS EXTRA FOR NAVIGATION, AND NOT ONLY IS IT BLINDING, BUT I CANNOT EVEN SEE THE NAVIGATION SCREEN ANYWAY. BEFORE I CAUSE AN ACCIDENT THAT INJURES MYSELF OR OTHERS, OR SOMEONE ELSE DOES, PLEASE CONSIDER RECALLING THIS. I WOULD BE HAPPY TO PROVIDE YOU WITH THE PHOTOGRAPHS TO SHOW THE REFLECTION. *TR