NHTSA Complaint #10638215 — 2014 AUDI S7

WE LEASED AN AUDI S7 WHICH WE WERE NOT MADE AWARE OF HAVING A FUEL LINE ISSUE AT ANY TIME DURING THE TRANSACTION. THE DEALERSHIP MENTIONED THEY WERE DETAILING THE CAR AND GETTING IT READY FOR US. WHEN WE WENT INTO THE GARAGE TO SEE THE CAR, IT WAS NOT BEING DETAILED, BUT THE BACK SEATS WERE REMOVED AND GAS WAS BEING SIPHONED FROM THE VEHICLE. WE WERE SHOCKED AND ASKED THE SERVICE TECHNICIANS WHAT THE HECK THEY WERE DOING. WE WERE TOLD THAT THEY WERE PERFORMING SERVICE TO MAKE SURE THE VEHICLE RUNS WELL. THIS WAS VERY DECEPTIVE BUT SINCE WE HAD ALREADY SIGNED THE CONTRACT, WE GAVE THEM THE BENEFIT OF THE DOUBT. THE CAR HAS SMELLED LIKE GASOLINE INSIDE THE CABIN SINCE WE LEASED IT. IT HAS MADE MYSELF, WIFE, AND OTHER FAMILY AND FRIENDS NAUSEOUS ON NUMEROUS OCCASIONS. I REPORTED THIS TO THE KEYES AUDI DEALERSHIP SEVERAL TIMES AND ALL THEY COULD TELL ME WAS TO WAIT FOR THE SMELL TO GO AWAY. THIS IS NOT ACCEPTABLE, BUT SINCE I HAD BEEN TRAVELING AND NOT USING THE CAR MUCH IT WASN'T A MAJOR PRIORITY UNTIL RECENTLY. A COUPLE OF WEEKS AGO, I NOTIFIED AUDI CORPORATE REGARDING MY SERIOUS CONCERN AND THEY TOLD ME TO TAKE THE CAR INTO THE DEALERSHIP FOR SERVICE. WE DID THIS, AND THE SERVICE CONSULTANT TOLD MY WIFE AND I THEY HAD REPLACED THE FUEL LINE PRIOR TO OUR LEASING OF THE VEHICLE BUT THAT THEY "MAY HAVE" REPLACED A FUEL PUMP THE DAY WE PICKED THE VEHICLE UP AND THAT GASOLINE MIGHT BE ON THE SEATS SINCE THAT'S WHERE THE PUMP IS LOCATED. I PROCEEDED TO ASK HIM HOW IT'S POSSIBLE THAT A FUEL PUMP ON A BRAND NEW CAR GOES BAD ALL OF A SUDDEN AND SPILLS GAS ON MY SEATS AND HE TOLD ME IT HAPPENS ALL OF THE TIME. LUDICROUS. MY WIFE AND I ARE EXTREMELY UNCOMFORTABLE AND FEEL VERY UNSAFE IN A HIGH END VEHICLE THAT SHOULD NOT HAVE ANY ISSUES WITH FUEL LINES/PUMPS OR ANYTHING RELATED. MY WIFE AND I ARE APPALLED AND ARE WILLING TO TAKE LEGAL ACTION. WHATEVER IT TAKES TO FEEL SAFE AGAIN. *TR