NHTSA Complaint #10638138 — 2003 CHEVROLET MALIBU ELECTRICAL SYSTEM:IGNITION:SWITCH

Complaint Details

ODI Number	10638138
Vehicle	2003 CHEVROLET MALIBU
Component	ELECTRICAL SYSTEM:IGNITION:SWITCH
Date of Incident	September 4, 2012
Date Filed	September 22, 2014
Mileage	46,942 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

ON 9/4/2012 BROUGHT MY CAR INTO KING CHEVROLET, IN LONGMONT, COLORADO, BECAUSE MY 'CHECK ENGINE LIGHT' KEPT COMING ON. ALSO I LOST MY ELECTRICAL SYSTEM, NOTHING ELECTRICAL WORKED!! I WAS TOLD THAT THERE WAS AN INTERNAL SHORT IN THE BCM, AND WAS CHARGED $639.99 AFTER MY SENIOR DISCOUNT OF $71.28. FINE! TWO DAYS LATER THE SAME THING HAPPENED, CHECK ENGINE LIGHT CAME ON!!! KING CHEVROLET TOLD ME THEY COULD NOT FIND ANYTHING WRONG. FINALLY, ON MAY 16, 2013 MY VEHICLE WAS SCANNED WITH A TECH TOOL SCANNER AND THE STORED BCM CODES INDICATED THE IGNITION SWITCH WAS BAD. THIS WAS DONE BY A KING MECHANIC!!! IT WAS MISDIAGNOSED CAUSING THIS OUTRAGEOUS CHARGE OF $639.99!! THE IGNITION SWITCH WAS FIXED (NOT BY KING), FOR $100.00, AND I HAVE NOT HAD A PROBLEM SINCE. I REPEATEDLY EMAILED KING ABOUT THIS, WITH NO RESPONSE. I DON'T THINK I SHOULD HAVE BEEN CHARGED $639.99 FOE A MISDIAGNOSED.ERROR BY KING CHEVROLET. I ALWAYS LIKED CHEVYS, BUT I WILL NOT EVER GO TO KING CHEVROLET AGAIN. IT MAY NOT SEEM LIKE A LOT OF MONEY TO YOU, BUT I AM ON A FIXED INCOME AND HAD TO PUT THIS ON A CREDIT CARD AND PAY INTEREST. NOT VERY GOOD CUSTOMER SERVICE. I PUT MY COMPLAINT ON FACEBOOK SO ALL MY FRIENDS AND FAMILY WOULD KNOW WHAT HAPPENED. I STILL WOULD LIKE MY CHARGE OF $639.99 RETURNED TO ME. IS THERE ANYTHING YOU CAN DO FOR ME??? *TR

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