NHTSA Complaint #10637739 — 2003 CADILLAC CTS

MY DAUGHTER WAS DRIVING HER DAD'S 2003 CADILLAC CTS ON 1ST MARCH 2014 WHEN SHE WAS INVOLVED IN AN ACCIDENT. A VEHICLE TRIED TO MOVE OVER INTO HER LANE AND WHEN SHE TRIED TO AVOID THE CAR SHE SKIDDED AND SPUN 360 DEGREE AND CAME TO A FULL STOP IN A "T" POSITION ON THE HIGHWAY IN ATLANTA. AFTER IT STOPPED, THE CAR WAS COMPLETELY SHUT OFF AND COULD NOT GET STARTED. THEREAFTER ANOTHER CAR BROADSIDED THE CAR AND KNOCK IT TO THE CURB MOVING THE VEHICLE FORM THE "T" POSITION. HER DAD CONTACTED MARIETTA CADILLAC DEALER A FEW DAYS LATER AND INFORMED THEM OF THE SHUT-OFF AND ASKED IF THERE WERE ANY RECALLS. THE DEALER SAID THEY WOULD CHECK AND CALL BACK. THERE WAS NO FURTHER RESPONSE FROM THE MARIETTA, CADILLAC DEALER. IN AUGUST OF 2014 I CALLED GENERAL MOTOR (GM) AND INFORMED THEM ABOUT THE ACCIDENT, THE REPRESENTATIVE SAID IT SOUNDED AS THOUGH THE CAUSE OF THE ACCIDENT COULD BE THE IGNITION SLIP-OF-THE-KEY TO ANOTHER POSITION CAUSING THE CAR TO SHUT OFF. A CAROL FROM GM CALLED ME AND WENT OVER MY COMPLAINT, SHE LATER SCHEDULED AN APPOINTMENT AND SAID THEY WOULD CHECK THE CAR THEN THEY WOULD LET US KNOW IF IT HAS ANYTHING TO DO WITH THE IGNITION. CAROL TOLD ME TO LEAVE THE CTS AT THE CADILLAC DEALER IN MARIETTA WHERE AN INDEPENDENT PERSON WOULD CHECK IT. I ALSO TOLD CAROL ABOUT A SHUT-OFF INCIDENT THAT OCCURRED 11/2014 WHERE SUDDENLY SHUT OFF WHEN MY HUSBAND MISTAKENLY HIT THE CURB WHILE TURNING ONTO THE DRIVEWAY. THE CAR SHUT OFF ON A BUSY THROUGHWAY. ON TUESDAY SEPTEMBER 16, 2014, CAROL CALLED AND SAID THAT GM IS NOT LIABLE BECAUSE THEY CHECKED THE CAR AND THEY ARE NOT LIABLE, SHE TOLD ME TO RETURN THE CAR TO ENTERPRISE THE FOLLOWING DAY SEPTEMBER 17, 2014 WHICH WAS DONE. ON SEPTEMBER 18, 2014 MY HUSBAND RECEIVED THE FIRST RECALL NOTICE TO TAKE THE CAR TO THE CADILLAC DEALER TO HAVE THE IGNITION. *TR