NHTSA Complaint #10637647 — 2012 FORD FIESTA

I WAS DRIVING THE CAR DOWN A 4 LANE ROAD, GOING APPROXIMATELY 50 MPH WHEN THE DOME LIGHTS TURNED ON, AND A MESSAGE READ "REAR PASSENGER DOOR OPEN". HEARING WIND, I LOOK BACK, AND SURE ENOUGH THE BACK PASSENGER DOOR WAS COMPLETELY WIDE OPEN, BOUNCING BACK AND FORTH OFF OF THE CAR. I PULLED OVER AS SOON AS I COULD, GOT O *TRUT, TRIED TO CLOSE THE DOOR, BUT IT WOULD JUST BOUNCE BACK OPEN. I HAD TO USE A POWER CORD FOR MY IPHONE CHARGER TO TRY AND 'RIG' THE DOOR TO STAY CLOSED. IT HELPED, BUT THE DOOR WOULD STILL MANAGE TO SWING OPEN AS I DROVE IT BACK HOME. I TOOK IT TO THE DEALERSHIP THE NEXT DAY. AT THE DEALERSHIP 'CAPITAL FORD OF WILMINGTON', WHERE I BOUGHT THE CAR, THEY ASKED IF I COULD JUST DROP IT OFF AND HAVE SOMEONE PICK ME UP; SAYING THAT I NEEDED TO PAY FOR THE RENTAL FOR THEM TO FIX IT. I SAID I CAN'T AFFORD TO DO THAT, SO THEY SAID THEY WOULD "TRY TO RIG IT SO IT WILL STAY SHUT UNTIL I CAN DROP IT OFF AND AFFORD THE RENTAL CAR". I WAITED AN HOUR, THEY FINALLY SAID THEY COULDN'T RIG IT TO STAY CLOSED, SO THEY SAID THEY WOULD FIX IT. NEXT THE MAN SAID THIS TO ME, "I DON'T WANT YOU TO THINK I CAN DO THIS ALL THE TIME, SO DON'T GET USED TO IT, BUT I'M GOING TO GIVE YOU THE RENTAL FREE OF CHARGE, JUST PAY FOR THE GAS YOU USE." *TR