NHTSA Complaint #10637368 — 2011 JEEP GRAND CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10637368
Vehicle	2011 JEEP GRAND CHEROKEE
Component	POWER TRAIN
Date of Incident	March 10, 2014
Date Filed	September 18, 2014
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHILE DRIVING IN OUTERBANKS, NC. THE VEHICLE DECIDED TO SHUT THE 4X4 SYSTEM OFF AND LOWER SUSPENSION COMPLETELY, ALL WHILE DRIVING. MY NEW BORN SON, WIFE AND 4YR OLD DAUGHTER IN THE VEHICLE AND WE ARE STRANDED. PAID FOR TOWING AND AFTER TOWED THE VEHICLE GOES BACK TO NORMAL WITH NO MAINTENANCE. UPON RETURNING HOME VEHICLE RANDOMLY SHUTS OFF WHILE IN MOTION, WILL NOT START OR FUEL PUMP RANDOMLY RUNS AND NOW WAY TO SHUT OFF. AFTER SOME RESEARCH I AM FINDING THIS IS A COMMON PROBLEM WITH THE TIPM IN THESE VEHICLES. YOU ARE NOT ABLE TO GET THE PARTS AS THEY ARE ON BACK ORDER AND NOTHING IS BEING DONE TO THE MANUFACTURER. WHO DO WE COMPLAIN TO IF THIS HAPPENS WHILE MY CHILDREN ARE IN THE CAR AND THERE IS AN ACCIDENT. THIS SEEMS LIKE THIS WILL BE THE ONLY WAY SOMETHING IS GOING TO BE DONE ABOUT THIS ISSUE. *TR

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