NHTSA Complaint #10636960 — 2012 FORD FIESTA

SIX MONTHS AGO I HAD BEEN TO THE DEALERS FOR A FAILED DOOR LATCH ON MY REAR PASSENGER DOOR AND LIGHTNING STRUCK AGAIN. I WAS BEGINNING TO FEEL LIKE A PRO. WENT TO THE STORE AND LOADED THE FRONT SEAT THIS TIME WITH GROCERIES AND WENT TO CLOSE IT AND IT JUST BOUNCED BACK. IN A WAY I WAS GRATEFUL BECAUSE I KNEW WHAT WAS WRONG BUT AT THE SAME TIME I WAS LIKE ARE YOU KIDDING? I WAS IN A LOCATION WHERE I COULD RETRIEVE A BUNGEE CORD FROM MY PLACE OF BUSINESS AND LUCKILY IT WAS A SATURDAY AND FORD WAS STILL OPEN SO I TOOK IT IN AND THEY COULD LOCK IT UP UNTIL MONDAY. THEY OVERNIGHTED A PART FROM ANOTHER DEALER AND WERE ABLE TO INSTALL IT LATE TUESDAY NIGHT BUT AS IT SO HAPPENED PUTTING THE LATCH AND DOOR BACK TOGETHER, THE RIGHT SIDE WINDOW HANDLE REGULATOR BROKE AND THEY HAND TO REPLACE IT. I ENDED UP GETTING MY CAR BACK ON THURSDAY. SO IN A MATTER OF SIX MONTHS I HAD TWO BROKEN DOOR LATCHES ON TWO DIFFERENT DOORS. I WAS GRATEFUL TO BE CLOSE TO A FORD DEALER BUT IT CONCERNS ME FOR THOSE WHO ARE NOT AND THOSE WHO MIGHT BE TRAVELING FAR DISTANCES AND THIS HAPPENS. IT CONCERNED ME THAT IT ALL THE WARRANTIES THAT MY NEW CAR HAS AND STILL HAS THAT THIS INCIDENT WAS NOT CONSIDERED A SAFETY CONCERN THAT THEY WOULD HAVE PAID FOR A RENTAL CAR. ONLY REASON THEY PAID FOR IT WAS BECAUSE I CALLED AND RAISED A KERFUFFLE AND POINTED OUT THE SECURITY AND SAFETY CONCERNS AND IT ACTUALLY HAD TO BE ASSIGNED A WHOLE CASE NUMBER. EVEN AFTER ALL OF THIS I RECEIVE A NOTICE IN THE MAIL ABOUT A WARRANTY EXTENSION ON MYPOWER SHIFT 6SPEED AUTOMATIC TRANSMISSION FOR EXCESSIVE TRANSMISSION CLUTCH SHUDDER CAUSED BY FLUID CONTAMINATION OF THE CLUTCH DUE TO LEAKING TRANSMISSION SEALS. AFTER ALL OF THIS I WILL NEVER BUY A FORD AGAIN!! *TR