NHTSA Complaint #10633767 — 2008 CHEVROLET HHR

CHAMPION CHEVROLET -ATHENS AL DATES AND WITNESSES CAN BE PROVIDED 3 TIMES IGNITION LOCKED 3 TIMES KEY WOULD NOT WORK IN THE DOOR-LOCKED OUT ONE EACH SINCE THE RECALL IGNITION WAS REPLACED AUG 7TH THE FIRST IGNITION LOCK IN APRIL/MAY WAS TOWED TO MCLANDERS MCCLARDY HUNTSVILLE AL -REPAIRED UNDER THE FIRST IGNITION RECALL- HAVE RECALL LETTER AND THE REPAIR TICKET. THE IGNITION HOUSING WAS BUSTED IN THAT INCIDENT AND CHAMPION DISCOVERED IT LOCKOUTS- I WAS AN HOUR LATE FOR A FASTING ULTRASOUND. LATE FOR HOMECOMING AT CHURCH AND FOOD RUINED LOCKED IN THE HEAT. TWICE ON IGNITION STRANDED LATE EVENING IN PARKING LOTS. ONCE AFTER BACK SURGERY ON A WALKER. I AM GENUINELY CONCERNED FOR MY SAFETY AT THIS POINT. GM CASE NUMBER IS [XXX]. GM INSISTS I PAY THE $300 FOR THE HOUSING OR TAKE IT UP WITH MCLANDERS-MCCARDY?? I HAVE USED ALL MY ROADSIDE FOR 2 QUARTERS. GM HAS NOT REFUNDED THE $50 LOCKOUT CHARGE 3 DAYS AFTER THE 2ND IGNITION WAS REPLACED. ISN'T THE IGNITION HOUSING PART OF AN IGNITION? TODAY FROM GM: . I JUST HUNG UP WITH THE DEALERSHIP AND THEY MENTIONED THAT THE IGNITION SWITCH HOUSING IS DAMAGED AND THAT IS WHAT IS CAUSING THE KEY TO HANG UP. THE DEALERSHIP MENTIONED THAT THIS NEEDS TO BE REPLACED IN ORDER TO PREVENT YOUR KEY FROM GETTING STUCK. ONCE THAT IS COMPLETED THEY CAN PROCEED WITH DIAGNOSING THE CAUSE OF THE LOCKOUT CONCERNS YOU'VE EXPERIENCED. I UNDERSTAND THAT YOU SAID THAT A PREVIOUS DEALERSHIP WAS THE ONE WHO WORKED WITH THE IGNITION SWITCH HOUSING LAST. UNFORTUNATELY, THIS IS NOT SOMETHING WE CAN OFFER COST ASSISTANCE FOR, AS IT IS NOT AN ITEM INCLUDED IN THE RECALL. SINCE YOU MENTIONED IT WAS IN MCLANDERS/MCCARDY'S POSSESSION WHEN THE HOUSING WAS DAMAGED, I WOULD RECOMMEND GETTING IN CONTACT WITH THEM TO DISCUSS AVAILABLE OPTIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR