NHTSA Complaint #10633659 — 2007 SATURN OUTLOOK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10633659
Vehicle	2007 SATURN OUTLOOK
Component	POWER TRAIN
Date of Incident	August 20, 2014
Date Filed	September 16, 2014
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

OUR 2007 SATURN OUTLOOK BROKE DOWN WITH THE DREADED WAVE PLATE TRANSMISSION FAILURE. SYMPTOM WAS THAT THE TRANSMISSION SHIFTED INTO NEUTRAL ON ITS OWN AROUND 30-35 MPH AND WOULD NOT CONTINUE. WE TRIED SEVERAL TIMES TO RESTART. EACH TIME THE TRANSMISSION HELD UP UNTIL 30-35 MPH THEN SHIFTED INTO NEUTRAL AND STOPPED. WE HAD THE OUTLOOK TOWED TO FNA TRANSMISSION IN WAKEFIELD, MA WHO CONFIRMED THAT THE WAVE PLATE FAILED AND SHREDDED THE REST OF THE TRANSMISSION...NOTHING COULD BE SAVED. WHILE I AM HAPPY NO ONE WAS HURT, A TRANSMISSION SHOULD LAST MORE THAN 104K MILES, WHICH IS OF COURSE OUT OF WARRANTY PERIOD. THE REPAIR COST $3000. WHY IS THERE NO RECALL ON THIS KNOWN ISSUE? WE HAD PLANNED TO TRADE THIS OUTLOOK IN FOR A NEWER TRAVERSE, BUT NOW I AM NOT CONFIDENT IN THE PRODUCT. GM, PLEASE FESS UP TO THIS PROBLEM. THANK YOU *TR

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