NHTSA Complaint #10632248 — 2004 BMW 545I POWER TRAIN

Complaint Details

ODI Number	10632248
Vehicle	2004 BMW 545I
Component	POWER TRAIN
Date of Incident	September 3, 2014
Date Filed	September 10, 2014
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I PURCHASED THIS VEHICLE THINKING THAT IT WOULD BE A SAFE CAR FOR MY FAMILY AND FRIENDS. THE TRANSMISSION SEEMS TO BE SLIPPING AND AN EXCESSIVELY HARSH 2-1 DOWNSHIFT OCCURS WHEN DECELERATING TO A STOP. ALSO, TRANSMISSION "BANGS" INTO GEAR WHEN ACCELERATING FROM A FULL OR A "ROLLING" STOP. THIS OCCURRED SEVERAL TIMES ON A DAILY BASIS. ONE TIME IN SPECIFIC I WAS DRIVING WITH MY 4 YEAR OLD NIECE AND IT CAUSED HER TO BECOME ALARMED AS WELL AS INJURE HER NECK. PLEASE LET ME KNOW WHAT CAN BE DONE, THE DEALERSHIP IS SAYING THAT THEY WILL CHARGE ME AN RIDICULOUS AMOUNT OF MONEY TO UPGRADE THE SOFTWARE FOR THE TRANSMISSION. I STRONGLY FEEL THAT THIS SHOULD BE A "NO CHARGE" REPAIR OR FIX SEEING THAT NO CAR SHOULD BEHAVE IN THIS MANNER. PLEASE LET ME KNOW WHAT CAN BE DONE, AS I AM NO LONGER DRIVING THE CAR AND TAKING THE BUS IN FEAR OF CAUSING ANY INJURY TO MY LOVED ONES. *TR

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