NHTSA Complaint #10632034 — 2001 FORD ESCAPE

NHTSA 14V165/ FORD 14S02- BROUGHT 2001 FORD ESCAPE TO FORD DEALER WITH STEERING FAILURE DUE TO FAILURE OF LOWER CONTROL ARM SEPARATION AT SUB FRAME. CAR WAS NOT DRIVABLE. WAS TOLD THAT RECALL COVERED BRACKET TO SECURE CONTROL ARM IN CASE OF STEERING FAILURE. STEERING HAD ALREADY FAILED. WAS TOLD SUB FRAME ASSEMBLY WAS ROTTED & SEPARATED. I HAVE PHOTOS. FORD DEALERSHIP ATTEMPTED TO REPLACE SUB FRAME UNDER RECALL PROTOCOL BUT WAS PREVENTED BY FORD REPS FROM DOING SO BECAUSE THE SEPARATION WAS NOT EXCESSIVE ENOUGH TO MEET CRITERIA. THE LOWER CONTROL ARM WAS OFF ON SEPARATION, THE FRONT WHEEL WAS COMING OFF, BUT THAT WASN'T ENOUGH. I WAS TOLD THAT THE BRACKET PLACEMENT UNDER RECALL WAS THE REMEDY TO PREVENT STEERING FAILURE. BUT THIS IS AFTER THE FACT, THE STEERING AND CONTROL ARM HAD ALREADY FAILED AND WERE UNSUSTAINABLE BECAUSE THE BRACKET AT THIS TIME COULDN'T HELP. THE RECALL I WAS TOLD WAS TO PREVENT LOSS OF CONTROL OF STEERING IF PARTS FAILED AND NOT TO REPLACE SUB FRAME. SUB FRAME AND LOWER CONTROL ARMS(LEFT & RIGHT) WERE REPLACED AT MY EXPENSE SO THAT I DID NOT HAVE TO JUNK CAR. CAR WAS AT DEALERSHIP TEN DAYS, NO LOANER CAR OR RENTAL WAS REQUESTED, BUT NOT OFFERED EITHER. MULTIPLE CALLS TO FORD MOTOR COMPANY YIELDED NO RESULTS, THEY APPROVED THE DEALERSHIP TO APPEAL THE DECISION TO NOT REPAIR THE VEHICLE FROM THE RECALL DEPARTMENT BUT I WAS TOLD THAT ONCE THEY DENY A REPAIR , THEY NEVER RESCIND A DECISION. MY ISSUE IS, WHAT ARE WE DOING? BLOGS ON SAME ISSUE SHOW NUMEROUS REFUSALS TO REPAIR THESE VEHICLES BY FORD MOTOR COMPANY. THESE ARE SPECIFIC VEHICLES IN SPECIFIC AREAS THAT THEY KNEW OF THE SITUATIONS AND FAILURES, IT IS NOT ISOLATED. I'D LIKE TO GET SOME COMPENSATION TOWARDS THE COST OF THIS VERY PRICEY REPAIR. PLEASE ADDRESS THIS FOR OTHERS WITH SAME CRITICAL SITUATION. *TR