NHTSA Complaint #10632021 — 2007 SUZUKI BOULEVARD M109R

I WAS WASHING MY MOTORCYCLE, HAD IT OFF THE GROUND ON A LIFT, AND WAS CLEANING THE REAR WHEEL AND I SPIN THE WHEEL AS I CLEAN IT. IN FORWARD SPIN IT SPUN FINE BUT WHEN I REVERSED THE SPIN IT WOULD DRAG AND BIND. UPON FURTHER INVESTIGATION, I FOUND THAT WHEN I SPUN THE WHEEL IN REVERSE, I NOTICED THE INSIDE BRAKE PAD WOULD PROTRUDE OUT FROM BETWEEN THE BRAKE PAD HOUSING AND THE BRAKE ROTOR. I WAS ABLE TO PULL THE BRAKE PAD COMPLETELY FREE BY HAND FROM THE BRAKE HOUSING...IT HAD TOTALLY SEPARATED FROM THE BRAKE HOUSING. I CALLED THE RETAILER AND THEY COULD DO NOTHING WITHOUT A RECEIPT. I CALLED THE MANUFACTURER AND THEY SAID THEY WANTED ME TO SEND THE PARTS TO THEM AT MY COST AND THEY WOULD SEND ME NEW PADS. I SAID NO I WILL PAY NOTHING FOR YOUR PROBLEM AND THIS IS POTENTIALLY A LIFE OR DEATH MANUFACTURING DEFECT AS REAR BRAKE STOPPING POWER WOULD BE ZERO IF THAT PAD FALLS OUT WHILE BRAKING. MANUFACTURER: VOLAR MOTORSPORT 833 LAWSON STREET, CITY OF INDUSTRY, CA 91748 626.964.3399 [email protected] <[email protected]>; HERE IS MY INITIAL EMAIL TO VOLARMOTORSPORT.COM: ON 9-2-2014 REGARDING PROBLEM..................................... SUZUKI M109R, 2007 REAR BRAKE PADS VMFA231 LAST CHANGED BEFORE DEFECTIVE ONE DISCOVERED 11-27-2011 @ 27,032 MILES; CURRENT MILEAGE 38,652 INSIDE PAD TOTAL SEPARATION FROM HOUSING. WAS WASHING MY BIKE UP ON ITS STAND AND WAS SPINNING THE REAR WHEEL TO CLEAN IT AND WHEN I SPUN IT IN REVERSE IT WAS BINDING? I INVESTIGATED AND, WHILE WATCHING, WHEN I SPUN IT IN REVERSE, THE PAD WAS MOVING OUT OF THE BACK OF THE HOUSING AND BINDING THE WHEEL. I WAS ABLE TO PULL PAD THE REST OF THE WAY OUT PRETTY FREELY. LARGE SAFETY ISSUE IN MY OPINION AS YOU CAN IMAGINE. *TR