NHTSA Complaint #10631555 — 2012 FORD FIESTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10631555
Vehicle	2012 FORD FIESTA
Component	STRUCTURE:BODY
Date of Incident	August 31, 2014
Date Filed	September 8, 2014
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

WHILE PARKED, I OPENED THE REAR PASSENGER DOOR. WHEN I TRIED TO CLOSE THE DOOR, IT WOULD NOT LATCH. THE BLACK PLASTIC PIECE INSIDE THE DOOR DOES NOT ENGAGE WHEN THE DOOR IS CLOSED. THE DOOR SWINGS FREELY AND I HAD TO LOOP A SEATBELT THROUGH THE DOOR HANDLE TO SECURE IT ENOUGH TO DRIVE THE CAR HOME. WE TOOK THE CAR TO THE DEALERSHIP FOR SERVICE AND APPLIED FOR PAYMENT ASSISTANCE. FORD DENIED PAYMENT ASSISTANCE AND WANTS TO CHARGE US $359 FOR REPAIR. THIS ISSUE IS OBVIOUSLY A MANUFACTURER DEFECT - THE PLASTIC PART DOES NOT HOLD UP TO THE HEAT IN WARMER STATES. I LIVE IN ARIZONA, BUT THE MECHANIC MENTIONED THAT THIS HAS HAPPENED SEVERAL TIMES IN ARIZONA AS WELL AS FLORIDA. FORD NEEDS TO RESOLVE THIS BEFORE PEOPLE GET HURT OR WORSE! *TR

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