NHTSA Complaint #10631395 — 2003 FORD EXPLORER

MY TRUCK JUST WENT OUT OF WARRANTY BY 5,000 MILES AND I WAS DRIVING AND HIT A BUMP AND MY #3 SPARK PLUG BLEW OUT OF THE ENGINE. SCARED ME TO DEATH BECAUSE IT SOUNDED LIKE A GUN. I HAD JUST TURNED OFF A RED LIGHT SO I HAD NO SPEED AT ALL. $500 TO PUT A HELIO COIL IN IT. THEN I HIT 170,000 AND ANOTHER ONE BLEW OUT WHILE MY FAMILY AND I WERE IN THE MOUNTAINS AND WE HAD TO LIMP HOME. TOLD BY THE MECHANIC THE TRUCK COULD HAVE STARTED FIRE. I HAD EVERY SINGLE SERVICE BY FORD UNTIL THE FIRST ONE BLEW. NEVER EVER HEARD OF THIS HAPPENING UNTIL I SEARCHED IT ON THE INTERNET. WHAT IF I HAD MY HOOD OPEN CHANGING THE AIR FILTER AND OR OTHER PART AND ONE OF THEM HAD BLOWN? COULD KILL ANYONE. HOW IS THAT SAFE. AND THE FACT THAT YOUR IN THE MIDDLE OF NO WHERE WITH NO CELL COVERAGE AND YOU HAVE TO DRIVE A TICKING TIME BOMB. PLEASE HOLD FORD ACCOUNTABLE FOR DESIGN FLAW. I TAKE CARE OF MY FORD EXPLORER, AFTER ALL IT COST 36K NEW AND I WANT TO GET MY MONEY OUT OF IT. THEY ARE SUPPOSED TO BE BUILT TO LAST WITH REGULAR MAINTENANCE. IT HAS BEEN A GREAT SUV WITH THE EXCEPTION OF THE SPARK PLUG ISSUE. THE ONLY REASON I STILL HAVE IT IS BECAUSE I LOVE IT. (LAST NUMBER ON VIN IS 5 BUT IT WOULDN'T LET ME ENTER IT.) *TR