NHTSA Complaint #10631371 — 2011 TOYOTA PRIUS

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	10631371
Vehicle	2011 TOYOTA PRIUS
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	February 10, 2012
Date Filed	September 7, 2014
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

THE DOOR LOCKS ON A GOOD PORTION OF TOYOTA PRIUS FAIL LEAVING THE BOTH THE CAR AND IT'S OCCUPANTS UNPROTECTED. IT IS MOSTLY THE FRONT DOOR LOCKS. TOYOTA REFUSES TO CHECK INTO THE PROBLEM. THEY WANT OVER $400 PER DOOR LOCK TO FIX IT. I FEEL THAT IT IS BOTH AN INCONVENIENCE AND A SAFETY HAZARD SINCE THEY WILL NOT OPEN WITH THE REMOTE OR THE METAL KEY. THE ONLY WAY TO UNLOCK IS TO ENTER THROUGH THE BACK SEAT OF THE CAR AND REACH FORWARD TO THE FRONT DOOR. *TR

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