NHTSA Complaint #10631148 — 2014 TOYOTA TACOMA

WE WERE DRIVING HOME AFTER THE PURCHASE OF THE TRUCK. THERE WAS SEVERE VIBRATION INSIDE THE CAB AND IT FELT LIKE THE DRIVESHAFT WAS GOING TO FALL OUT. WE HAVE HAD BACK TO THE DEALER NUMEROUS TIMES FOR THIS ISSUE AND HAVE BEEN TOLD IT IS A CHARACTERISTIC OF THE VEHICLE BY THE DEALER AND 2 OTHER REPRESENTATIVES FROM TOYOTA. THE DEALER HAS CHANGED DIFFERENT COMPONENTS ON THE SUSPENSION AND MOTOR MOUNTS, NO CHANGE. TIRES HAVE BEEN BALANCED, RE-BALANCED AND REPLACED NO CHANGE. THE DRIVE SHAFT WAS TRUED AND BALANCED, NO CHANGE. THE DRIVESHAFT WAS REPLACED, NO CHANGE. WE TRIED TO WORK WITHIN THE SYSTEM AND BROUGHT OUR CONCERNS TO TOYOTA REPEATEDLY, WE EVEN COMPLETED THE ARBITRATION PROCESS ONLY TO BE TOLD THAT THE VIBRATION IS NORMAL AND A CHARACTERISTIC OF THE TACOMA. THIS DEFECT IS HUGE CONCERN FOR US, THE VIBRATION HAS CONTINUED TO GET WORSE AND OUR GREATEST FEAR IS THAT A CATASTROPHIC FAILURE OF THE DRIVE LINE WHILE DRIVING ON THE HIGHWAY, CAUSING INJURY TO US AND OTHERS OR POSSIBLY SOMEBODY'S DEATH. AFTER NEARLY 10 VISITS TO THE DEALER, TIRE COMPANIES, DRIVE LINE SPECIALISTS AND REPEATED CALLS TO TOYOTA CORP, WE HAVE RUN OUT OF OPTIONS. WE ARE AFRAID TO DRIVE THE TACOMA, AND WE CERTAINLY DON'T WANT ANYBODY ELSE DRIVING IT OR ANOTHER TACOMA WITH THIS ISSUE.. *TR