NHTSA Complaint #10630866 — 2008 SATURN AURA

AFTER STOPPING THE CAR IN THE DRIVEWAY MY WIFE PUT THE CAR IN PARK AND WHEN SHE REMOVED HER FOOT FROM THE BRAKE THE CAR STARTED MOVING BACKWARDS. WHILE TRYING TO GET THE TRANSMISSION IN PARK IT CONTINUED TO ROLL OUT OF THE DRIVEWAY AND INTO THE STREET. WE WERE ABLE TO GET THE CAR PUT BACK INTO A FORWARD GEAR AND DRIVE BACK INTO THE DRIVEWAY WHERE WHEN PUT BACK INTO PARK IT WAS IN REVERSE AGAIN (THE INDICATOR SHOWED PARK BUT THE TRANSMISSION WAS IN REVERSE). AT THAT TIME I SHUT OFF THE CAR AND APPLIED THE PARKING BRAKE. THE CAR WAS TOWED TO THE LOCAL DEALER (FISHER CHEVROLET) WHERE IT WAS DETERMINED THAT THE SHIFT CABLE HAD BROKEN. I THEN CHECKED THE RECALL LIST AND FOUND THAT THE SATURN AURA HAD A RECALL FOR THAT SPECIFIC ISSUE (NHTSA CAMPAIGN NUMBER: 14V224000). WE CONTACTED THE DEALER AND WAS TOLD THAT OUR CAR WAS NOT ON THE RECALL LIST!!? WE THEN CONTACTED GM AND WAS TOLD THAT THE CABLE HAD BEEN INSPECTED PRIOR TO THE RECALL AND WAS DETERMINED TO NOT BE A PROBLEM AND THEREFORE NOT COVERED UNDER THE RECALL. TALKING TO THE SERVICE MANAGER AND ASKING HIM ABOUT THE INSPECTION HE TOLD US THAT THEY HAD NOT INSPECTED THE CABLE AND HE DOESN'T KNOW WHY OUR CAR IS NOT PART OF THE RECALL. IF A VEHICLE MODEL IS RECALLED FOR A SPECIFIC PROBLEM AND A VEHICLE ACTUALLY HAS THAT ISSUE OCCUR WOULDN'T THAT INDICATE THAT VEHICLE SHOULD BE INCLUDED IN THE RECALL? *TR