NHTSA Complaint #10630711 — 2013 KIA FORTE

I PURCHASED THE CAR DECEMBER 2012; 2013 KIA FORTE EX. ABOUT A 9 MONTHS AFTER I PURCHASED THE CAR, I WAS DRIVING AND THERE WAS A LOUD KNOCKING NOSE IN THE ENGINE AND ABOUT A HOUR LATER THE CAR STALLED ON ME IN DOWNTOWN SACRAMENTO, CA. I GOT THE CAR TOWED TO SACRAMENTO KIA (2820 FULTON AVE, SACRAMENTO, CA 95821). AFTER THE CAR WAS DIAGNOSED THEY TOLD ME THAT IT WAS A MANUFACTURING PROBLEM, THEY SAID WHEN THE CAR WAS BUILT A FEW PARTS IN THE ENGINE WERE PUT IN INCORRECTLY WHICH CAUSED MY ENGINE TO BASICALLY OVER HEAT AND START TO FALL APART. SO THEY SAID THAT THEY WILL REPLACE THE ENGINE FREE OF CHARGE. AUGUST 17 2014 AWHILE AFTER THE NEW ENGINE WAS PUT IN MY CAR, THE CAR STALLED ON ME AGAIN WITH THE SAME KNOCKING NOISE COMING FROM THE ENGINE. AT THE TIME I WAS ON THE FREEWAY GOING ABOUT 60MPH. AFTER THE CAR STALLED ON ME I COULD NOT GO ABOVE 30MPH NO MATTER HOW HARD I PUSHED THE GAS PEDAL. I HAD TO DRIVE ALL THE WAY HOME ON THE FREEWAY WITH THE HAZARD LIGHTS ON GOING 30MPH. WHEN I GOT HOME I HAD THE CAR TOWED TO SACRAMENTO KIA (2820 FULTON AVE, SACRAMENTO, CA 95821). IT TOOK THEM A FEW DAYS TO A WEEK FOR THEM TO CALL ME AND LET ME KNOW THE CAR WAS THERE. I CALLED TWICE EVERYDAY AND NEVER RECEIVED A CALL BACK WHEN THEY SAID THEY WERE BUSY. I DID NOT RECEIVE A PHONE CALL UNTIL THEY CALLED ME THE THIRD WEEK AND SAID THEY ARE ORDERING PARTS FOR THE CAR. I DID NOT AUTHORIZE ANYONE TO ORDER PARTS FOR THE CAR BECAUSE I DID NOT FIND OUT WHAT WAS WRONG WITH THE CAR. TWO DAYS AGO SEPTEMBER 2 2014 WAS THE DATE I FOUND OUT THAT I NEEDED A WHOLE NEW ENGINE WHEN THE ENGINE WAS REPLACED A YEAR AGO. SO THIS WOULD BE THE THIRD ENGINE FOR MY BRAND NEW 2013 KIA FORTE EX I PURCHASED A YEAR AGO. *TR