NHTSA Complaint #10630644 — 2008 PONTIAC G5

I HAVE RECEIVED MULTIPLE "IMPORTANT SAFETY RECALL" LETTERS AND POST CARDS FROM GM AND PONTIAC URGING ME TO HAVE THE DEFECTIVE IGNITION & START SWITCH THAT WAS INSTALLED IN MY VEHICLE REPLACED. I RECEIVED LETTERS WHEN THEY FIRST ACKNOWLEDGED THE ISSUE, LETTERS SAYING THAT PARTS WOULD BE AVAILABLE SOON, LETTERS WHEN PARTS STARTED TO BECOME AVAILABLE, ETC. A MONTH AGO I CONTACTED MY LOCAL GM DEALERSHIP SO THEY COULD ORDER THE PARTS AS INSTRUCTED AND WAS TOLD I WOULD BE CONTACTED WHEN THEY ARRIVED. I WAS INFORMED LAST WEEK THAT THE PARTS HAD ARRIVED AND WAS GIVEN A 10AM SERVICE TIME FOR TODAY (9/4/14). I ARRIVED TO GET THE WORK DONE, SIGNED THE PAPER TO ALLOW THEM TO DO THE WORK, AND HAD A SEAT IN THE WAITING ROOM. APPROXIMATELY 50 MINUTES LATER I WAS APPROACHED AND INFORMED THAT GM WOULD NOT AUTHORIZE THE WORK TO BE DONE BECAUSE MY CAR HAS AN "ALTERED" TITLE (IT HAD SOME FRONT END DAMAGE 50,000 MILES AGO THAT WAS FIXED 100% WITH ORIGINAL GM PARTS). NO WHERE IN ANY OF THE NOTIFICATIONS THAT I RECEIVED DID IT MENTION THIS. I ASKED HOW THAT COULD BE CONSIDERING AS OF FEBRUARY OF THIS YEAR 13 DEATHS STEMMING FROM THIS FATAL DESIGN FLAW HAD ALREADY BEEN ADMITTED TO BY GM...I WAS TOLD IT WAS GM POLICY AND THERE WAS NOTHING THE DEALERSHIP COULD DO ABOUT. I ASKED WHAT FRONT END DAMAGE HAD TO DO WITH A FATAL DESIGN FLAW IN ANOTHER AREA OF THE CAR...I WAS TOLD IT WAS GM POLICY AND THERE WAS NOTHING THE DEALERSHIP COULD DO ABOUT. HOW IN THIS DAY CAN A COMPANY, THAT HAS ADMITTED THAT THEY HAVE INSTALLED A FAULTY PART IN NUMEROUS VEHICLES THAT HAS LEAD TO THE LOSS OF HUMAN LIFE, WIPE THEIR HANDS OF THE SITUATION BECAUSE A VEHICLE HAS AND "ALTERED" TITLE?? I HAVE BEEN WAITING TO SELL MY G5 FOR OVER A MONTH NOW, WANTING TO MAKE SURE THE NEXT OWNER WAS SAFE AND THE VEHICLE WAS IN THE BEST POSSIBLE SHAPE...BUT HOW DO I DO THAT NOW WHEN GM WILL NOT HONOR THEIR OWN RECALLS? *TR